Refund and Cancellation Policy
Last updated: 2 November 2026
1. Scope
This policy covers subscriptions to the ShopsDoor platform purchased from Namez AB (organisation number 559295-1007, Sweden). It does not cover purchases you make from a store hosted on ShopsDoor: each Seller sets its own return and refund terms, which are published on that store. For a product you bought in a store, please contact the Seller.
2. Cancelling a subscription
You may cancel your ShopsDoor subscription at any time from the dashboard or by emailing [email protected]. Cancellation stops the next renewal; your store and paid features remain available until the end of the period you have already paid for.
3. Refunds
Subscription fees are charged in advance for each billing period. We do not refund the current paid period when you cancel, in whole or in part, unless one of the following applies:
- mandatory law in your country gives you a right to a refund;
- you exercise the EU right of withdrawal described in section 4;
- we have made a billing error, in which case we correct it and refund any overcharge;
- we terminate the Service or your account for a reason not attributable to you, in which case we refund the unused part of the period.
Refunds are made to the original payment method through Stripe, normally within 10 business days.
4. 14-day right of withdrawal (consumers in the EU/EEA)
If you subscribe as a consumer (not in the course of a business), you have the right to withdraw from the contract within 14 days of the day you subscribed, without giving any reason, in accordance with the Swedish Distance Contracts Act (lag 2005:59 om distansavtal och avtal utanför affärslokaler). To withdraw, send a clear statement to [email protected] before the period ends; you may use the standard withdrawal form provided by the Swedish Consumer Agency (Konsumentverket). If you asked us to start the Service during the withdrawal period, you pay a proportionate amount for the days used and we refund the rest within 14 days of your notice.
Most ShopsDoor subscribers are businesses; the right of withdrawal does not apply to business customers.
5. Stripe fees
Payment processing fees for sales in your store are charged by Stripe under Stripe’s terms and are not refundable by Namez AB.
6. Contact
Namez AB, Hagavägen 36, 784 40 Borlänge, Sweden, Sweden – [email protected].